Job Description
Join our dynamic team at Capital Tech Solutions for an immediate contract opportunity in Washington DC! We're seeking a highly motivated IT Support Specialist to join our fast-paced environment and deliver exceptional technical support to federal and private sector clients. This urgent role requires immediate availability and offers competitive compensation with flexible scheduling.
As a key member of our IT operations team, you'll play a critical role in maintaining system integrity and user productivity. We value initiative, problem-solving skills, and a customer-first approach. If you're ready to start immediately and make an impact, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Deploy and configure desktops, laptops, and mobile devices across enterprise environments
- Monitor and maintain security protocols including VPN access and endpoint protection
- Document IT processes, incidents, and resolutions using ServiceNow and Jira
- Collaborate with cross-functional teams on system upgrades and migration projects
- Deliver user training on new technologies and best practices
- Manage vendor relationships and coordinate third-party technical support
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Network+ certifications (or equivalent)
- Proficiency in Windows OS, Active Directory, and Microsoft 365 administration
- Experience with cloud platforms (AWS/Azure) and virtualization technologies
- Strong troubleshooting skills with network diagnostics and system monitoring tools
- Ability to obtain Public Trust clearance within 30 days (if required)
- Excellent communication skills and customer service orientation
- Flexible schedule availability for on-call rotations