Job Description
Join our dynamic team at TechSolutions Inc. as we urgently expand our IT support operations in Omaha! We're hosting a hiring event on October 15th to fill critical positions immediately. This is your opportunity to launch or accelerate your career in a fast-paced, innovative environment. We offer competitive compensation, comprehensive benefits, and growth opportunities. Don't miss this chance to be part of our mission to deliver cutting-edge technology solutions.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve IT service tickets using ticketing systems
- Deploy and configure new equipment and software installations
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and proactively address issues
- Train end-users on technology solutions and best practices
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to work flexible hours during system upgrades
- Valid driver's license for occasional off-site support
- Associate's degree in IT or related field preferred