Job Description
Join TechNova Solutions tomorrow in our Boston headquarters! We're urgently seeking IT Support Specialists to join our diverse team. As a global leader in tech innovation, we welcome foreign talent and provide comprehensive relocation support. Enjoy competitive benefits, hybrid work options, and immediate start dates. Apply today to secure your spot in one of America's most vibrant tech hubs!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain servers and cloud infrastructure
- Document IT processes and create technical documentation
- Collaborate with global teams to resolve complex system issues
- Implement cybersecurity protocols and best practices
- Train staff on new technologies and systems
Qualifications
- Bachelor's degree in IT, Computer Science, or related field
- 3+ years of hands-on IT support experience
- Valid work authorization for USA (H1B, O1, Green Card, etc.)
- Proficiency in Windows Server, Active Directory, and Azure
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA Security+ or similar certification preferred