Job Description
Join our dynamic team as an IT Support Specialist in Colorado Springs! We're urgently hiring for a direct hire position offering competitive compensation and growth opportunities. This role is perfect for tech-savvy professionals who thrive in fast-paced environments. Enjoy comprehensive benefits, flexible work arrangements, and the chance to work with cutting-edge technology. Apply today and become part of our innovative culture!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/Linux environments
- Implement and maintain cybersecurity protocols including firewalls and endpoint protection
- Manage cloud infrastructure (AWS/Azure) and hybrid cloud solutions
- Collaborate with cross-functional teams on system upgrades and migrations
- Document technical processes and create user training materials
- Monitor system performance and proactively address security vulnerabilities
Qualifications
- Bachelor's degree in Computer Science or IT-related field (or equivalent experience)
- 3+ years of hands-on IT support experience in enterprise environments
- Strong proficiency in network administration (TCP/IP, DNS, DHCP)
- Expertise in virtualization (VMware/Hyper-V) and cloud services
- CompTIA Security+ or similar certification required
- Excellent troubleshooting and problem-solving abilities
- Valid Ohio driver's license and clean background check