Job Description
Join Our Upcoming Hiring Event in Columbus, OH!
We are currently hosting an urgent hiring event for immediate start dates. If you are seeking a stable career with weekly paychecks and a dynamic work environment, we want to meet you.
Our client is a leading provider in the customer experience and telecommunications industry. We are looking for motivated individuals to join our team and help deliver world-class support to our clients.
Responsibilities
- Manage a high volume of incoming and outgoing customer calls regarding account inquiries and service issues.
- Resolve customer complaints and technical issues with a focus on maintaining high satisfaction scores.
- Accurately document all customer interactions and solutions in our CRM system.
- Collaborate with team leads to achieve daily performance metrics and KPIs.
- Assist in the onboarding process for new team members and participate in weekly team meetings.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Excellent verbal communication skills and a professional telephone manner.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work in a fast-paced environment and adapt to changing schedules.