Job Description
We are looking for dedicated professionals to join our dynamic team and provide exceptional service to our clients. Boston Tech Solutions is urgently hiring for Weekend Shift Remote Jobs in Boston, MA. This is a fantastic opportunity for those seeking a flexible work schedule without compromising on career growth. Enjoy the benefits of a remote career while contributing to a top-tier organization.
Why Join Us?
- Competitive hourly pay
- Fully remote work environment
- Weekend-only schedule for better work-life balance
- Opportunities for advancement
Responsibilities
- Provide Tier 1 & Tier 2 Support: Assist customers via phone, email, and chat for technical and general inquiries.
- Manage Weekend Tickets: Prioritize and resolve support tickets within the established Service Level Agreements (SLAs).
- Document Interactions: Maintain accurate and up-to-date records in our CRM systems for all customer interactions.
- Collaborate with Teams: Work closely with the on-site team to ensure seamless service delivery across all channels.
- Product Feedback: Relay customer feedback and suggestions to the product development team to drive improvement.
- Technical Troubleshooting: Diagnose and resolve common technical issues efficiently.
Qualifications
- Experience: Minimum of 1 year in customer support, technical assistance, or call center operations.
- Communication: Excellent written and verbal communication skills with a professional tone.
- Availability: Must be available to work weekends (Saturday & Sunday).
- Equipment: Reliable high-speed internet and a quiet workspace.
- Software Proficiency: Familiarity with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Self-Motivation: Ability to work independently and manage time effectively.