Job Description
Are you ready to accelerate your career?
Apex Support Solutions is urgently hiring dedicated professionals for our Weekend Shift team in New York, NY. We are looking for individuals who thrive in fast-paced environments and want to make a real impact on our client's success.
In this role, you will be the first point of contact for our valued customers, providing top-tier technical and general support. If you have a passion for helping others and a flexible schedule, we want to hear from you.
Why Join Us?
- Competitive hourly rate of $25.00 - $35.00.
- Flexible weekend schedule (Saturday & Sunday).
- Opportunity for full-time conversion.
- Modern office environment with remote hybrid options.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with high efficiency and empathy.
- Diagnose and troubleshoot technical issues for a diverse range of clients.
- Document all interactions and solutions in our CRM system accurately.
- Collaborate with the technical team to escalate complex issues.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work independently during off-peak hours.
- Basic computer literacy and typing proficiency.