Job Description
We are seeking a dedicated Weekend Operations Specialist to join our rapidly growing team in Atlanta, GA. If you thrive in a fast-paced environment and want a rewarding job that respects your weekends, this is the opportunity for you. We offer a competitive benefits package and a modern work culture.
Why Join Us?
- Competitive hourly pay with weekend differential.
- Flexible schedule with no early mornings required.
- Modern office environment in the heart of Atlanta.
- Opportunities for career growth and remote flexibility.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during weekend shifts.
- Process transactions and data entry with a high degree of accuracy and attention to detail.
- Resolve complex issues by collaborating with the weekday support team.
- Maintain accurate records in the CRM system and update customer profiles.
- Ensure all weekend protocols and safety guidelines are followed.
- Assist in the training of new weekend staff members.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or operations preferred.
- Must be available to work Saturdays and Sundays (or specific weekend block).
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong communication skills and the ability to work independently.
- Reliable internet connection for hybrid support roles.