Job Description
We are urgently hiring a dedicated Technical Support Specialist to join our dynamic team in Tampa, FL. If you thrive in a fast-paced environment and possess a knack for solving complex technical problems, we want to hear from you. This is an excellent opportunity for immediate start with competitive compensation and benefits.
Why Join Us?
- Competitive Salary: $18 - $25/hour based on experience.
- Immediate Start: Don't wait—join our team today.
- Growth Opportunities: Clear career progression within a leading tech firm.
- Modern Work Environment: Collaborative culture and state-of-the-art facilities.
Are you ready to take the next step in your career? Apply now to secure your position in our growing Tampa office.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to resolve complex technical escalations.
- Conduct training sessions for junior staff members on new technologies.
- Monitor system performance and alert management to potential outages.
- Maintain a high level of customer satisfaction through proactive communication.
Qualifications
- Minimum of 1-2 years of experience in technical support or helpdesk roles.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Relevant IT certification (CompTIA A+, Network+) is a plus but not required.
- High school diploma or equivalent; Associate’s degree preferred.
- Must be willing to work flexible shifts, including evenings and weekends.