Job Description
Are you ready to advance your career immediately? Apex Digital Solutions is urgently seeking a highly skilled Tech Support Specialist to join our growing team in Fresno, Georgia. If you thrive in a fast-paced environment and have a passion for solving complex technical issues, we want to hear from you.
We are offering an immediate start for the right candidate, competitive compensation, and a comprehensive benefits package. Don't wait—apply today to secure your future with a company that values innovation and excellence.
Why Choose Apex Digital?
- Immediate Start Opportunities
- Competitive Salary & Performance Bonuses
- Modern Work Environment
- Continuous Professional Development
Responsibilities
- Provide top-tier technical support to employees via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Manage and maintain the local area network (LAN) and ensure optimal connectivity.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document all technical issues, solutions, and maintenance logs in the ticketing system.
- Collaborate with the IT team to improve system performance and security protocols.
- Train staff on new software updates and security best practices.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- 1-3 years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP) is a plus.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users.
- Must be available for an immediate start.