Job Description
Join our dynamic team in Columbus, OH! We're urgently hiring a Senior IT Support Specialist to deliver exceptional technical solutions for our enterprise clients. This high-impact role requires proactive problem-solving and deep expertise in modern IT infrastructure.
As a key member of our technical division, you'll work directly with Fortune 500 companies to resolve complex system issues, implement cutting-edge security protocols, and optimize cloud-based workflows. Our Columbus hub offers a collaborative environment with career growth opportunities and competitive benefits.
Why Apply Now? We're experiencing unprecedented demand for our services, requiring immediate expansion of our technical team. Join us during this critical growth phase and make a tangible impact on our clients' digital transformation journey.
Responsibilities
- Provide Tier 3 technical support for enterprise-level hardware, software, and network systems
- Design and implement robust cybersecurity solutions to protect client data
- Lead migration projects for cloud infrastructure (AWS/Azure) and hybrid environments
- Document technical procedures and create knowledge base articles for internal teams
- Collaborate with vendors to resolve complex hardware and software compatibility issues
- Mentor junior support staff and conduct technical training sessions
- Monitor system performance using advanced monitoring tools (Splunk, Nagios)
- Ensure compliance with industry standards (ISO 27001, NIST)
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of hands-on experience in enterprise IT support and infrastructure
- Expert-level certifications: CompTIA Security+, CCNP, or AWS Solutions Architect
- Proficiency in virtualization (VMware/Hyper-V) and containerization (Docker/Kubernetes)
- Strong knowledge of Active Directory, DNS, and enterprise network protocols
- Experience with ITIL framework and IT service management best practices
- Excellent problem-solving skills with ability to troubleshoot complex issues
- Ability to work flexible hours including on-call rotation for critical incidents