Job Description
Immediate Opportunity for Senior IT Support Specialist in London! TechSolutions Ltd is urgently seeking a dynamic and experienced IT professional to join our fast-growing team. As a Senior IT Support Specialist, you'll be the backbone of our technical operations, ensuring seamless IT infrastructure and exceptional user experiences across our UK headquarters. This is a high-impact role with rapid career growth potential in a cutting-edge tech environment.
We're looking for a proactive problem-solver who thrives in fast-paced settings and can deliver immediate results. If you're passionate about technology and ready to make an immediate impact, apply today!
Responsibilities
- Provide advanced technical support for hardware, software, and network systems across 500+ users
- Manage and troubleshoot complex IT infrastructure including cloud services and cybersecurity protocols
- Lead incident response and resolution for critical system outages with SLA adherence
- Develop and implement IT security best practices to protect company assets
- Collaborate with cross-functional teams to optimize technology solutions
- Document IT processes and create comprehensive knowledge base articles
- Mentor junior IT staff and provide technical guidance
Qualifications
- Minimum 5 years in IT support with 2+ years in senior/lead roles
- Expertise in Windows Server, Active Directory, and Microsoft 365
- Strong background in network security and vulnerability management
- Certifications (CompTIA Security+, CCNA, or Microsoft Azure AZ-900) required
- Proven experience with ITIL frameworks and incident management
- Exceptional troubleshooting skills with hardware and software issues
- Ability to work under pressure with excellent prioritization abilities