Job Description
We are looking for a highly motivated and detail-oriented Part-Time Technical Specialist to join our growing team in Mesa, Arizona. Due to recent project expansion, we are urgently hiring candidates who can demonstrate exceptional problem-solving skills and a customer-first approach. This is a fantastic opportunity for individuals seeking flexible hours while gaining valuable experience in a dynamic tech environment.
In this role, you will play a crucial part in ensuring our systems run smoothly and our users are satisfied. We value integrity, technical aptitude, and the ability to communicate complex concepts clearly.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Monitor system performance and respond to alerts promptly to ensure minimal downtime.
- Document technical solutions and maintain accurate logs of user interactions and incidents.
- Collaborate with the full-time engineering team to identify process improvements and implement best practices.
- Assist in the deployment, configuration, and maintenance of internal tools and applications.
- Conduct user training sessions to help employees navigate new software and systems effectively.
- Manage incoming support tickets with a focus on speed and resolution.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Proven experience in a technical support, help desk, or customer service role.
- Strong working knowledge of the Microsoft Office Suite (Word, Excel, Outlook) and basic networking concepts.
- Excellent written and verbal communication skills, with the ability to explain technical details to non-technical users.
- Ability to work independently with minimal supervision and manage time effectively.
- Flexibility to work occasional evenings or weekends as needed to meet business demands.