Job Description
We are looking for a dedicated Part-Time Technical Support Specialist to join our team in Colorado Springs immediately! If you are a problem-solver with a passion for technology and customer service, we want to hear from you.
As a key member of our support team, you will play a vital role in ensuring our clients receive seamless technical assistance. This role offers a fantastic opportunity for individuals seeking flexible work-life balance while working in a fast-paced, modern environment.
Why Join Us?
- Urgent Openings: Immediate start available for qualified candidates.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Modern Tech Stack: Work with the latest tools and software.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware and software issues for end-users efficiently.
- Customer Interaction: Provide exceptional support via phone, email, and chat to ensure high customer satisfaction.
- Ticket Management: Accurately log and track technical support tickets in our CRM system.
- System Maintenance: Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Documentation: Create and maintain technical documentation and standard operating procedures.
- Remote Support: Execute remote desktop troubleshooting for off-site clients when necessary.
Qualifications
- Experience: 1+ years of experience in technical support or a related IT role.
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Technical Skills: Proficient in Windows and Mac OS environments; knowledge of networking basics is preferred.
- Communication: Excellent verbal and written communication skills with a patient, friendly demeanor.
- Availability: Ability to work flexible hours, including some evenings or weekends as needed.
- Problem-Solving: Strong analytical skills with the ability to think critically under pressure.