Job Description
We are urgently hiring for a dedicated Part-Time Customer Support Specialist to join our team in Raleigh, North Carolina. This is a direct hire position offering a flexible schedule and the opportunity to work in a dynamic environment.
Why Apply?
- Flexible part-time hours tailored to your lifestyle.
- Competitive hourly rate with direct hire benefits.
- Opportunity for professional growth and stability.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on resolution.
- Resolve customer issues efficiently while maintaining a professional and empathetic demeanor.
- Accurately enter and update customer information into our CRM database.
- Identify and escalate complex issues to the appropriate team members.
- Collaborate with the sales and product teams to provide feedback on common customer concerns.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous customer service experience is highly desired.
- Strong problem-solving skills and attention to detail.
- Proficient with Microsoft Office Suite and computer systems.
- Must be able to work a flexible schedule, including some evenings or weekends.