Job Description
Urgently Hiring in Jacksonville, FL!
Are you looking for a rewarding career with a top-tier company based in Texas? Texas Tech Solutions is expanding our operations and urgently seeking dynamic Part-Time Customer Support Specialists to join our Jacksonville team. If you thrive in a fast-paced environment and want to make a difference, apply today!
We offer competitive hourly pay, flexible scheduling, and comprehensive training to help you succeed.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat to resolve inquiries efficiently.
- Assist customers with product information, troubleshooting, and account management.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Meet and exceed daily and weekly performance metrics.
- Handle escalated issues with professionalism and empathy.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or retail is a plus.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends and evenings.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Must be detail-oriented and possess a positive attitude.