Job Description
Are you ready to kickstart your career in the heart of New York City? Global Horizon Solutions is urgently hiring Customer Service Representatives. We are looking for ambitious individuals with no prior experience required who are eager to learn and grow with us.
We offer a dynamic work environment where your potential is our priority. Whether you are looking for your first job, a career change, or a flexible schedule, we provide the training and support you need to succeed immediately.
What You Will Do:
- Engage with Customers: Interact with clients via phone, email, and chat to resolve inquiries.
- Problem Solving: Address customer concerns efficiently and professionally.
- Data Entry: Maintain accurate records and update customer profiles.
- Team Collaboration: Work closely with supervisors and team members to meet daily targets.
- Adherence to Policy: Follow company protocols to ensure high-quality service standards.
- Feedback Integration: Relay customer feedback to management to improve services.
Why Choose Us?
- Immediate Start: Onboarding happens within 24 hours of application.
- Zero Experience Needed: Full paid training provided.
- Competitive Pay: Earn $18-$25/hour with performance bonuses.
- Career Growth: Clear pathways to senior management roles.
Responsibilities
- Handle inbound and outbound customer calls with a positive and professional attitude.
- Assist customers with product information, order status, and billing inquiries.
- Document all interactions accurately in the CRM system.
- Collaborate with the sales and support teams to close deals and retain clients.
- Identify and escalate complex issues to the appropriate department.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or GED is preferred but not mandatory.
- Strong communication skills and a clear speaking voice.
- Basic computer literacy (Microsoft Office, email, web browsers).
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a dedicated workspace.
- Willingness to work flexible hours, including evenings and weekends.