Job Description
Launch Your Career in Charlotte, NC
We are currently seeking motivated individuals for immediate openings in our Customer Operations department. This is a Direct Hire position, meaning you are hired directly by our company for a long-term career path, not as a temporary worker.
Whether you are looking to start your first job or switch careers, we provide comprehensive training and a supportive environment. No prior experience is necessary. We are looking for team players who are ready to grow with us.
Why Join Us?
- Direct Hire: No temp agencies, just a direct employment offer.
- Competitive Pay: $18 - $25 per hour based on experience.
- Benefits: Medical, Dental, Vision, and 401(k) matching.
- Training: Comprehensive on-the-job training provided.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist in resolving customer issues and providing accurate information about our services.
- Update customer records and maintain databases with precision and confidentiality.
- Collaborate with the sales and support teams to ensure high levels of customer satisfaction.
- Process orders and handle general administrative duties as needed.
- Identify opportunities to improve customer service processes.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal and written communication skills.
- Basic computer literacy (Microsoft Office Suite).
- Ability to work in a fast-paced, team-oriented environment.
- Must be reliable, punctual, and detail-oriented.
- A positive attitude and a desire to learn new skills.