Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career with an immediate part-time opportunity! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences to our growing client base in Charlotte. This role offers flexible hours and the chance to develop valuable skills in a supportive, fast-paced environment.
As a key member of our customer success team, you'll be the face of our brand, resolving inquiries with professionalism and enthusiasm. We provide comprehensive training and a collaborative culture where your contributions make a real impact. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chat inquiries with empathy and efficiency
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues when needed
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in weekly team training sessions to enhance product knowledge
- Meet or exceed key performance targets (CSAT, resolution time)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail, tech, or call center environments
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Strong problem-solving skills and ability to remain calm under pressure
- Flexibility to work evenings/weekends as required (20-30 hours/week)
- Valid North Carolina driver's license for occasional client meetings