Job Description
Are you looking to break into the tech industry without the barrier of a traditional degree? St. Louis Digital Solutions is expanding our team and is urgently seeking motivated individuals to join our Support Desk. We believe in talent over credentials, offering a paid training program for the right candidates.
Join us and become the tech hero our employees rely on daily. We offer a collaborative work environment, competitive pay, and a clear pathway for career advancement.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person to internal staff.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain computer workstations, printers, and peripherals.
- Manage and update the IT asset inventory to ensure accurate tracking.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Assist in the rollout of new software updates and operating system upgrades.
Qualifications
- High school diploma or GED is required (Bachelor’s degree not required).
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work well in a fast-paced team environment.
- Willingness to obtain relevant IT certifications (we provide the budget and time).