Job Description
We are urgently hiring a skilled IT Support Specialist to join our growing team in Virginia Beach, VA. Due to an exciting expansion in our enterprise services division, we are looking for a dedicated professional to manage our internal IT infrastructure and provide top-tier technical support to our staff.
In this role, you will be the technical backbone of our operations, ensuring that our systems run smoothly and our employees have the tools they need to succeed. If you are a proactive problem-solver ready for a challenge, we want to hear from you immediately.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and maintain the company's local area network (LAN) and wide area network (WAN).
- Install, configure, and update computer systems and peripherals for new and existing employees.
- Monitor system performance and security to prevent data breaches and downtime.
- Document all technical issues, resolutions, and procedures in the central knowledge base.
- Collaborate with vendors and third-party service providers to resolve complex infrastructure problems.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- Minimum of 2 years of experience in IT support, help desk, or system administration.
- Proficiency in Windows 10/11 and macOS operating systems.
- Strong understanding of network protocols (TCP/IP, DNS, DHCP) and hardware components.
- Excellent verbal and written communication skills for client interaction.
- Ability to work independently and manage multiple priorities in a fast-paced environment.