Job Description
Immediate Start Opportunity in Raleigh, NC! We're urgently hiring for an IT Support Specialist to join our dynamic team. This is your chance to launch your career with a leading tech company offering competitive benefits and rapid growth potential. Don't miss this urgent opening – apply today and start your new role within 48 hours!
Responsibilities
- Provide Tier 1 & 2 technical support for 500+ employees
- Manage helpdesk tickets via Jira and ServiceNow platforms
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor network performance using SolarWinds and Nagios
- Document IT procedures and maintain knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Train employees on new software implementations
Qualifications
- 2+ years of IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and VMWare
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional weekends