Job Description
Horizon Technologies Group is urgently hiring an IT Support Specialist to join our dynamic team in Virginia Beach, VA. We are looking for an immediate hire who is ready to start contributing from day one. If you are looking for a job in Virginia Beach or the broader New York area with immediate start options, this is your chance to advance your career in a cutting-edge environment.
As a key member of our support team, you will be the first line of defense for our clients, ensuring their technical infrastructure runs smoothly. We value proactive problem-solving, excellent communication skills, and a passion for technology.
Why Join Us?
- Immediate Start: Start earning and growing your career today.
- Competitive Pay: $22.00 - $32.00 per hour based on experience.
- Modern Environment: Work with the latest technologies and tools.
- Remote Options: Flexible work arrangements available for the right candidate.
Responsibilities
- Provide high-level technical support and troubleshooting for hardware and software issues via phone, email, and remote desktop.
- Diagnose and resolve network connectivity problems to ensure seamless business operations.
- Manage and maintain IT inventory, including asset tagging and periodic audits.
- Install, configure, and update operating systems (Windows, macOS) and office productivity software.
- Collaborate with the IT team to implement new IT policies and security protocols.
- Document all technical issues and resolutions in the ticketing system for future reference.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- 1-3 years of professional experience in IT support, help desk, or a related technical role.
- Strong understanding of Windows Server, Active Directory, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Current CompTIA A+ or similar certification is preferred.