Job Description
Join our dynamic team at Apex Solutions Group! We're urgently seeking a motivated Customer Service Specialist to fill immediate openings in our Charlotte headquarters. This is your chance to launch or accelerate your career in a fast-paced, supportive environment with competitive compensation and growth opportunities.
As a key member of our client experience team, you'll deliver exceptional service to our diverse clientele while working with cutting-edge technology. We value initiative, empathy, and problem-solving skills – if you're ready to make an impact from day one, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve complex issues using proprietary CRM systems and knowledge bases
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed records of interactions in compliance with company policies
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to thrive in fast-paced, deadline-driven settings
- Available for immediate start (within 1 week of offer)
- High school diploma; associate/bachelor's degree preferred