Job Description
We are currently seeking a dedicated Customer Service Representative to join our Louisville, KY team immediately. This is an urgent hiring opportunity for motivated individuals looking to advance their careers in a supportive environment.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with precision and care. We pride ourselves on a culture of excellence and are looking for someone ready to hit the ground running.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries professionally and efficiently.
- Resolve complex issues and complaints while maintaining a positive customer experience.
- Log all interactions accurately into the company database and CRM system.
- Collaborate with cross-functional teams to resolve technical or billing escalations.
- Provide product training and information to new and existing clients.
Qualifications
- High School Diploma or equivalent required.
- 1+ years of experience in customer service or call center environments preferred.
- Strong verbal communication and active listening skills.
- Ability to multitask and adapt quickly in a fast-paced setting.
- Proficiency with Microsoft Office Suite and computer navigation.