Job Description
Join our urgent hiring event in Washington DC! Global Talent Solutions is immediately hiring motivated Customer Service Representatives to join our dynamic team. This is your opportunity to secure a full-time position with competitive benefits and rapid career growth. We're seeking dedicated professionals who thrive in fast-paced environments and are ready to start immediately. Don't miss this chance to launch your career in the heart of DC!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and complaints through multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including call quality and resolution targets
- Proactively identify process improvements to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficiency in Microsoft Office Suite and CRM software
- Ability to multitask in a high-pressure environment
- Must pass background check and drug screening
- Flexibility to work occasional evenings/weekends as needed