Job Description
Join our award-winning team in the heart of Los Angeles! We're urgently hiring motivated Customer Service Representatives for immediate placement. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Work in a vibrant downtown environment while making a real impact. No experience necessary – we provide full training!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve complaints with empathy and efficiency
- Update CRM systems with accurate interaction records
- Collaborate with cross-functional teams to enhance service
- Meet/exceed KPIs for resolution time and satisfaction
- Identify trends and suggest process improvements
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience (new grads welcome)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable with flexible weekend availability