Job Description
Immediate Hire Opportunity: Join TechFlow Solutions as an IT Support Specialist in Columbus, OH! We're expanding our dynamic team and need tech-savvy professionals ready to hit the ground running. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes an immediate impact.
As a key member of our IT department, you'll ensure seamless operations across our Columbus headquarters. This direct-hire position offers stability, growth potential, and the chance to work with cutting-edge technologies in a fast-paced setting. Don't miss this urgent opportunity to advance your career!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage help desk tickets and resolve issues within SLA timeframes
- Deploy and configure workstations, laptops, and mobile devices
- Monitor system performance and proactively address security vulnerabilities
- Document IT procedures and maintain accurate asset inventories
- Collaborate with cross-functional teams to optimize IT infrastructure
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with networking (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional on-call duties