Job Description
CityCare Health Services is urgently seeking a dedicated Customer Service Representative to join our team in Philadelphia. This is a full-time position with an immediate start date. We offer competitive pay, comprehensive benefits, and a dynamic work environment. Perfect for candidates ready to hit the ground running and make an immediate impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and insurance-related issues efficiently
- Update patient records in electronic health systems
- Coordinate appointment scheduling and follow-ups
- Maintain accurate documentation of all interactions
- Collaborate with healthcare teams to ensure seamless service
- Adhere to HIPAA compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work in a fast-paced environment
- Basic medical terminology knowledge preferred
- Must be available for immediate start