Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in sunny Tucson, AZ! TechSolutions Inc. is urgently seeking motivated individuals ready to launch their tech careers. We offer comprehensive training, competitive benefits, and a collaborative environment where innovation thrives. If you're passionate about technology and eager to grow, this is your perfect starting point!
Responsibilities
- Provide first-line technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network connectivity, security protocols, and system backups
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Document incidents, resolutions, and asset inventory updates
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification is a plus