Job Description
Are you a tech-savvy problem solver looking for an immediate start in a dynamic environment? TechNova Solutions is currently seeking a talented IT Support Specialist to join our Long Beach team.
We are a forward-thinking company dedicated to innovation and excellence. As part of our growth strategy, we need a dedicated individual who can hit the ground running and provide top-tier technical support to our employees.
Why Join Us?
- Immediate Start: Begin your career with us right away.
- Competitive Pay: $55k - $75k DOE.
- Modern Environment: Work with cutting-edge technology.
We are looking for a proactive team player to maintain our IT infrastructure and ensure smooth daily operations for our staff.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and ticketing system.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and office applications.
- Maintain accurate records of help desk tickets, resolution times, and user interactions.
- Assist in the deployment of new devices, peripherals, and software updates.
- Collaborate with senior IT staff to resolve complex technical challenges and improve support processes.
- Perform regular system backups and ensure data integrity.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Previous experience in IT support, help desk, or technical support role (1+ years preferred).
- Proficiency in Windows 10/11 and macOS environments.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent verbal and written communication skills with a customer-first attitude.
- Ability to work independently and manage multiple priorities in a fast-paced setting.