Job Description
Are you an experienced professional looking for a stable Night Shift opportunity in Seattle? Nexus Global Support is currently hiring a dedicated Customer Support Specialist to join our elite 24/7 operations team. We pride ourselves on delivering exceptional service to our clients, and we are looking for a reliable night owl to help maintain our high standards.
In this direct hire role, you will be responsible for troubleshooting technical issues, managing client inquiries, and ensuring a seamless support experience during the evening hours. We offer a comprehensive benefits package, a collaborative culture, and the flexibility to thrive in a night shift environment.
Responsibilities
- Manage and resolve incoming support tickets via phone, email, and live chat during the night shift hours.
- Diagnose and troubleshoot hardware, software, and network issues for our diverse client base.
- Document all customer interactions, resolutions, and technical data accurately in our CRM system.
- Collaborate effectively with the Day Shift team to ensure zero-gap coverage and continuity of service.
- Maintain a deep understanding of our products and services to provide accurate technical guidance.
- Adhere to all company Service Level Agreements (SLAs) and quality assurance standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in a help desk, technical support, or customer service role.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills with a focus on professionalism.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Familiarity with remote support tools and ticketing systems is a plus.