Job Description
Join our award-winning customer support team at ConnectCare Solutions! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our healthcare clients. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment. Immediate start available!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within SLA
- Document interactions accurately in Salesforce CRM system
- Collaborate with billing and technical teams for complex issues
- Identify upsell opportunities for service enhancements
- Maintain 95% customer satisfaction score targets
- Participate in weekly performance reviews
- Adhere to HIPAA compliance protocols
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent verbal/written communication abilities
- Ability to work flexible shifts including evenings/weekends
- Healthcare industry knowledge is a plus
- High school diploma or equivalent required
- Must pass background check