Job Description
Join our dynamic team at GlobalTech Solutions! We're urgently hiring for a Customer Service Representative position in Indianapolis with immediate start. This is your chance to launch your career in a fast-paced environment where your skills make a real impact. Enjoy competitive compensation, comprehensive benefits, and a supportive culture focused on growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for response times
- Identify upsell opportunities for existing clients
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to multitask in high-volume environment
- Strong problem-solving abilities
- Flexible schedule availability including weekends
- Positive attitude and team player mentality