Job Description
Join our award-winning team at Coastal Connect Solutions! We're seeking dynamic Part-Time Customer Service Specialists to deliver exceptional client experiences in Long Beach, CA. This immediate-start opportunity offers flexible scheduling, competitive pay, and career growth potential. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today and make an impact in your community!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product concerns, and technical support requests efficiently
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and promote relevant company offerings
- Document all interactions and maintain detailed case notes
- Adhere to SLAs and maintain high customer satisfaction scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a B2C environment
- Exceptional communication and conflict resolution skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong multitasking abilities with attention to detail
- Available to work evenings/weekends (20-30 hours/week)
- Positive attitude and resilience under pressure
- Basic knowledge of retail or SaaS industries