Job Description
Immediate opening for a Customer Service Representative in Virginia Beach! Join our dynamic team and make an impact from day one. We're urgently hiring motivated individuals to deliver exceptional customer experiences. This full-time position offers competitive pay, comprehensive benefits, and a supportive work environment. Don't miss this opportunity to start your career with us now!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM system with precision
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM systems
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening