Job Description
Join our dynamic team immediately! We're urgently hiring motivated Customer Service Representatives in Raleigh, NC. This high-impact role offers rapid onboarding and competitive compensation. If you thrive in fast-paced environments and excel at client satisfaction, seize this opportunity to launch your career with a forward-thinking industry leader.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Resolve complex billing and technical issues using Salesforce and Zendesk platforms
- Proactively upsell premium services during customer interactions
- Collaborate with technical team to escalate unresolved issues
- Maintain detailed customer interaction records in CRM system
- Achieve monthly KPIs for resolution time and first-contact resolution
- Participate in weekend rotational coverage (1-2 Saturdays/month)
Qualifications
- 1+ years customer service experience in B2B or SaaS environment
- Proficiency with CRM systems (Salesforce, Zendesk)
- Exceptional problem-solving and conflict resolution skills
- Ability to type 50+ WPM with 98% accuracy
- Available for immediate start (within 5 days)
- Strong multitasking abilities during peak hours
- Professional demeanor with empathetic communication style
- High school diploma; associate's degree preferred