Job Description
Join our dynamic team at GrowthWave Solutions and kickstart your career in tech! We're seeking motivated individuals with no prior experience for our Entry-Level Customer Support Specialist role. This is your opportunity to gain valuable skills while making a real impact. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of New York City. Immediate start available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Contribute to improving customer experience through feedback
- Participate in ongoing training programs to enhance technical knowledge
- Maintain detailed records of customer interactions and resolutions
Qualifications
- High school diploma or equivalent required
- Exceptional communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced, team-oriented environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and eagerness to grow professionally
- Reliability and punctuality for scheduled shifts