Job Description
🔥 URGENT HIRING EVENT! Start Your Career Immediately in Cleveland, OH! 🔥
Join our dynamic team at Cleveland Business Alliance for an exclusive immediate hire opportunity as a Customer Service Representative. We're hosting a hiring event this week to fill multiple positions with motivated professionals ready to hit the ground running. No waiting—start your new career tomorrow!
Why You'll Love Working With Us:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Flexible scheduling options
- Rapid advancement opportunities
- Free parking and modern workspace
Don't miss this chance to join Cleveland's top employers. Apply today and interview tomorrow!
Responsibilities
- Handle 50+ customer inquiries daily via phone/email/chat
- Resolve billing/account issues with 95% first-contact resolution
- Process orders and update customer databases in real-time
- Collaborate with sales team to upsell premium services
- Maintain 98% customer satisfaction score through follow-ups
- Document all interactions using Salesforce CRM system
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite
- Strong conflict resolution and empathy skills
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability for evening/weekend shifts
- Positive attitude and team-player mentality