Job Description
Join our award-winning customer revolution! Nexus Solutions Group is urgently seeking passionate Customer Service Representatives to elevate our client experience in the vibrant Houston market. This is your chance to make an immediate impact while growing your career in a supportive, tech-forward environment.
What We Offer:
- Comprehensive benefits package (health/dental/vision)
- 401(k) with company matching
- Paid training and career development paths
- Modern downtown workspace with commuter benefits
We're seeking individuals who thrive in fast-paced settings and possess genuine empathy for customer needs. If you're ready to transform service interactions into memorable experiences, apply today!
Responsibilities
- Resolve complex customer inquiries across multiple channels (phone, email, chat)
- Document interactions in Salesforce CRM with 99% accuracy
- Collaborate with technical teams to resolve escalated issues
- Proactively identify process improvement opportunities
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions on new products
- Support team during peak hours and weekend coverage
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to handle 50+ daily interactions with grace
- Spanish bilingual certification (highly desirable)
- Associate's degree or equivalent experience
- Experience with Zendesk or similar ticketing systems
- Proven problem-solving in high-pressure scenarios