Job Description
Immediate opportunity for Customer Service Professionals in San Antonio, TX! Join our dynamic team at Global Solutions Inc., a leader in client satisfaction. We're urgently hiring motivated individuals to deliver exceptional support experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Competitive salary + performance bonuses
- Health/dental/vision insurance
- 401(k) with company match
- Professional development programs
- Modern downtown office with flexible scheduling
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Participate in continuous improvement initiatives
- Train on new products/services quarterly
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with CRM tools (Salesforce a plus)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Excellent written/verbal communication
- Spanish fluency highly valued
- Passion for customer advocacy