Job Description
Join Our Team in Baton Rouge
Are you seeking a stable career with immediate financial rewards? TechHorizon Solutions is hiring a Technical Support Specialist to join our expanding team in Baton Rouge, LA. We pride ourselves on a culture of transparency and growth.
What We Offer
- Weekly Payroll: Get paid every Friday.
- Relocation Assistance: We help cover moving costs for qualified candidates.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday pay.
Job Summary
We are looking for a problem-solver who thrives in a fast-paced environment. You will be the first line of defense for our clients, ensuring they have the technical resources they need to succeed.
Responsibilities
- Provide top-tier technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log all technical interactions and resolutions into our ticketing system.
- Collaborate with the IT infrastructure team to implement software patches and updates.
- Conduct training sessions for new employees on internal systems and security protocols.
- Monitor system performance and proactively identify potential bottlenecks.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Computer Science is a plus.
- Minimum of 1-2 years of experience in technical support or a help desk environment.
- Strong working knowledge of Microsoft Windows, Office Suite, and basic networking concepts.
- Exceptional verbal and written communication skills with a customer-first mindset.
- Ability to work flexible hours, including occasional evenings or weekends.
- Valid driver's license and willingness to relocate to Baton Rouge, LA.