Job Description
We are looking for a skilled Technical Support Specialist to join our fast-paced team in Scottsdale, AZ. This is a Direct Hire opportunity for a company that prioritizes talent and problem-solving abilities over traditional degree requirements.
In this role, you will serve as the first line of defense for our internal technology needs, ensuring our employees have the tools they need to succeed. If you are passionate about technology and enjoy helping others, we want you on our team.
Why Apply?
- No degree required: We focus on your skills and experience.
- Competitive salary and benefits package.
- Opportunity for growth within the company.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop sessions.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate documentation of all incidents, resolutions, and asset inventories.
- Collaborate with senior engineering teams to troubleshoot complex technical problems.
- Conduct onboarding training for new employees regarding company IT policies and systems.
- Monitor system performance and respond to alerts to ensure minimal downtime.
- Manage software licenses and ensure all systems are up to date with security patches.
Qualifications
- High school diploma or GED required (Associate's or Bachelor's degree is a plus, but not mandatory).
- 1-2 years of experience in IT support, help desk, or customer service.
- Strong understanding of Microsoft Windows and Office Suite.
- Basic knowledge of networking concepts (TCP/IP, DNS) is highly preferred.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and manage multiple tickets in a queue effectively.