Job Description
Are you looking for a fresh start in the heart of the Rocky Mountains? Apex Tech Solutions is expanding our team and is actively seeking motivated individuals for our Entry-Level Tech Support Associate position. We understand that everyone starts somewhere, which is why we are looking for candidates eager to learn, grow, and excel in a fast-paced environment.
We provide a comprehensive Relocation Assistance Package to help you move to Denver, Colorado. Join a company that values innovation, community, and your professional development. Whether you are a recent graduate or looking for a career change, this is your opportunity to build a future in the tech industry with a competitive salary and excellent benefits package.
Why Join Us?
- Full Relocation Assistance to Denver, CO
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- On-the-Job Training and Mentorship
- Modern, Collaborative Work Environment
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Collaborate with senior technicians to learn advanced troubleshooting techniques and product knowledge.
- Participate in daily training sessions to stay updated on industry trends and company products.
- Maintain a high level of professionalism and patience while assisting diverse customer bases.
- Assist in maintaining inventory and ordering necessary technical supplies.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Willingness to relocate to Denver, Colorado.
- Basic computer literacy and familiarity with operating systems (Windows, macOS).
- Strong communication skills with the ability to explain complex concepts simply.
- A customer-first mindset and a positive, problem-solving attitude.
- Ability to work in a fast-paced team setting with minimal supervision.
- No prior technical experience necessary—comprehensive training is provided.