Job Description
Are you looking for a career in the United States?
At Milwaukee Tech Hub, we are committed to helping talented individuals build successful careers in Information Technology. We are currently seeking enthusiastic candidates for our Technical Support Specialist role, featuring a comprehensive Paid Training Program for the right candidates.
We pride ourselves on being a foreigner-friendly workplace, offering a supportive environment for professionals from diverse backgrounds. If you have a passion for technology and excellent communication skills, this is your opportunity to grow in the US market.
Why Join Us?
- Competitive Salary: $18.00 - $24.00 per hour based on experience.
- Paid Training: No experience required; we provide full training to get you certified.
- Career Growth: Clear pathways to advancement into Senior Tech roles and Management.
- Visa Sponsorship: We support eligible candidates through the immigration process.
What You Will Do:
Responsibilities
- Provide top-tier technical support to customers via phone, email, and chat to resolve hardware and software issues.
- Guide clients through step-by-step troubleshooting solutions to ensure 100% customer satisfaction.
- Document technical tickets and interactions accurately in our CRM system.
- Collaborate with senior engineers to escalate complex issues and learn advanced technical procedures.
- Stay updated on the latest technology trends and internal company processes to provide accurate information.
Qualifications
- Language: Fluent in English (verbal and written) to communicate effectively with US clients.
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Technical Aptitude: Basic understanding of computer hardware, operating systems, and internet connectivity.
- Soft Skills: Strong problem-solving abilities, patience, and a customer-centric attitude.
- Availability: Must be available to work full-time, including evenings and weekends.