Job Description
Join TechSolutions Inc., a leading Minneapolis-based tech innovator, as a Part-Time IT Support Specialist! We're seeking skilled professionals who require visa sponsorship to deliver exceptional technical support to our dynamic team. Enjoy flexible hours, competitive compensation, and the opportunity to work with cutting-edge technologies while building your career in one of America's most vibrant tech hubs.
Why Work With Us?
- Visa sponsorship available for qualified candidates
- Part-time schedule (20-25 hours/week)
- Comprehensive training and professional development
- Collaborative, inclusive work environment
- Modern downtown Minneapolis location
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and permissions across Active Directory
- Document IT processes and maintain knowledge base articles
- Collaborate with remote teams using cloud-based tools (Teams, Slack)
- Assist with cybersecurity protocols and data protection measures
- Support office equipment (printers, AV systems, VoIP)
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- Valid work authorization requiring sponsorship (H-1B, O-1, etc.)
- Proficiency with Windows 10/11, Microsoft Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Customer service mindset with excellent communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- CompTIA A+/Network+ certification preferred