Job Description
Are you a problem solver looking to kickstart your career in IT?
Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our growing team in Philadelphia, PA. We are proud to offer a direct-hire opportunity where your skills and attitude matter more than a specific degree. If you have a knack for technology and a passion for helping others, we want to meet you.
As a member of our support team, you will be the first line of defense for our employees, ensuring seamless access to the tools they need to succeed. We provide comprehensive training and a collaborative environment where you can grow into a senior role.
Why Join Us?
- Direct Hire Opportunity: No contracting, no temporary agencies – just a long-term career.
- Competitive Pay: Salary commensurate with experience, paid weekly.
- Modern Environment: Work in a state-of-the-art facility in the heart of Center City.
- Career Growth: Clear pathways to advancement into Systems Administration or Network Engineering.
Don’t let a degree requirement stop you from pursuing your passion for technology. Apply today and let's build the future together.
Responsibilities
- Provide tier-1 and tier-2 technical support for hardware, software, and network connectivity issues.
- Diagnose and resolve complex end-user problems via phone, email, and remote access tools.
- Manage IT asset inventory, including the provisioning and decommissioning of devices.
- Document all incidents, resolutions, and technical procedures in the Help Desk ticketing system.
- Collaborate with the IT team to implement software patches and security updates.
- Assist in the setup and configuration of workstations for new employees.
Qualifications
- No bachelor's degree required; relevant certifications (CompTIA A+, Network+) are a plus but not mandatory.
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, WAN, IP addressing) and troubleshooting protocols.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- High school diploma or equivalent required.
- Ability to work independently and prioritize multiple tickets in a fast-paced environment.