Job Description
Are you a tech-savvy problem solver looking for a role that offers both impact and stability? Apex Data Systems is seeking a dedicated Technical Support Specialist to join our elite team in Washington, DC. We are looking for individuals who thrive in a fast-paced environment and appreciate the unique rhythm of the night shift.
As a key member of our 24/7 operations, you will be the first line of defense for our clients, ensuring seamless technical performance while the world sleeps. Enjoy a premium night shift differential, comprehensive benefits, and a clear path for career advancement in a leading tech firm.
Responsibilities
- Monitor & Maintain: Continuously monitor system health, network traffic, and server performance to ensure 99.9% uptime for all critical infrastructure.
- Ticket Resolution: Troubleshoot and resolve complex technical issues reported by internal and external stakeholders with speed and precision.
- Incident Management: Lead the triage process for critical incidents, escalating issues to senior engineering teams when necessary.
- System Updates: Perform scheduled patch management, security updates, and hardware maintenance during off-peak hours to minimize disruption.
- User Support: Provide remote and on-site technical assistance, guiding users through complex software configurations.
- Documentation: Maintain detailed logs of incidents, resolutions, and system changes for audit and review purposes.
Qualifications
- Experience: 2+ years of experience in IT support, help desk, or NOC operations.
- Education: Associate’s degree in Computer Science, Information Technology, or related field; Bachelor’s degree preferred.
- Technical Skills: Proficiency with Windows/Linux, Active Directory, and remote desktop tools (RDP, VPN).
- Night Shift Availability: Must be willing and able to work rotating night shifts (e.g., 10 PM - 6 AM).
- Communication: Excellent verbal and written communication skills for clear documentation and reporting.
- Problem Solving: Strong analytical skills with a focus on root cause analysis.