Job Description
We are currently looking for a Tech-Savvy Technical Support Specialist to join our growing team in Sacramento, CA. If you are a problem-solver who enjoys helping others navigate technology, we want to hear from you immediately. This is a fantastic opportunity to join a stable, well-funded company with a culture that values innovation and employee growth.
In this role, you will be the first point of contact for our clients, providing exceptional service and resolving technical issues efficiently. We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
Responsibilities
- Provide expert technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain workstations, printers, and peripherals.
- Manage user accounts, permissions, and security settings within Active Directory.
- Document all technical interactions and resolutions in the ticketing system.
- Collaborate with the IT infrastructure team to ensure system stability and uptime.
- Conduct regular training sessions for staff on new software and security protocols.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent technical experience.
- Minimum of 2 years of experience in a help desk or technical support role.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with remote access tools (TeamViewer, LogMeIn) and virtualization software.
- Excellent written and verbal communication skills.
- Ability to prioritize multiple tickets and meet strict deadlines.