Job Description
Are you ready to accelerate your career?
Apex Technology Partners is currently seeking a Technical Support Specialist to join our growing team in Omaha, Nebraska. We are offering an immediate hire opportunity for a self-motivated professional who thrives in a fast-paced environment. If you are passionate about solving complex technical problems and providing exceptional user support, we want to hear from you.
Why Join Us?
- Immediate start date available.
- Competitive salary and comprehensive benefits package.
- Modern office environment with a collaborative culture.
Don't miss this chance to make an impact from day one. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access for internal employees.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Configure and manage end-user devices, including laptops, printers, and mobile devices.
- Document all technical issues, resolutions, and customer interactions in the IT service management system.
- Collaborate with the IT team to improve internal processes and system performance.
- Assist in the deployment and maintenance of office infrastructure and equipment.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1-3 years of professional experience in IT support or a similar technical role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with remote desktop tools and ticketing systems (e.g., Zendesk, Jira) is a plus.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to diagnose and resolve technical problems under pressure.